We respect your privacy. Any personal information collected through our website—such as name, contact details, and address—is used solely to process your order and communicate with you. We do not share your data with third parties unless required for delivery or legal compliance.
You can view our full privacy policy https://luciabakery.my/privacy-policy
By using our website and placing an order, you agree to our terms of service. All items are baked fresh and made to order, and availability is subject to change. We reserve the right to cancel orders due to unforeseen circumstances.
As all our products are perishable and made to order, we do not accept returns or refunds unless there is a proven error on our part (e.g., incorrect item delivered). Please notify us within 24 hours if there’s an issue.
Our cookies are made in a kitchen that handles dairy, gluten, nuts, and soy. While we do our best to avoid cross-contamination, we cannot guarantee an allergen-free environment.